Coverage, ordering, refunds and privacy
Property Valuation FAQ: Reports, Certified Valuations and the ATO
Straight answers on both report tiers, ordering, coverage, and what happens to your information.
Questions people ask before they order
Straight answers, including the ones that talk some people out of buying.
Is a Property Value Estimate Report the same as a valuation?
No. A Property Value Estimate Report is an automated estimate. It is not a professional valuation and no certified practising valuer signs it. Where the ATO, an auditor or a court is involved, order the certified tier instead. That one is prepared and countersigned by a certified practising valuer.
When should I not buy a report?
When the ATO time-apportionment formula already gives you the better answer, which is common for a property that grew at a fairly steady rate across the years you held it. Run your own figures through our free calculator first. If it tells you a recorded market value would not help you, believe it and keep your money.
What happens if you cannot cover my address?
We check coverage before you pay, so nothing is charged. If the sales data behind an estimate report is not available for your property, we say so on screen and point you either to the certified tier or to the free calculator.
How long does a report take?
An estimate report is produced automatically. A certified valuation is prepared and countersigned by a certified practising valuer. The timing for your report is confirmed at the point of order.
Can I order a value as at 1 July 2027 now?
Yes, as a booking. You pay now and the report is finalised after 1 July 2027, because a market value at that date does not exist until the date has passed. Your confirmation states the date your report is prepared for.
Will the ATO accept it?
The ATO expects a market valuation to be objective and supportable, and for a matter of any size that usually means one prepared by a certified practising valuer, which is the certified tier. A Property Value Estimate Report is an estimate for your own planning, not a valuation to lodge. Confirm what your situation needs with your accountant.
What does it cost?
Our prices are not published on the site yet. Every report is a fixed price, paid online, and you see it in full before you pay - there is no quote to chase and no phone call. Order the Property Value Estimate Report first and what you paid for it is credited toward a certified valuation on the same property ordered within 30 days.
Who prepares the certified valuation?
A certified practising valuer prepares and countersigns it. Their registration number is printed on the report.
What is the difference between the two reports?
A Property Value Estimate Report is an automated estimate for an owner's own planning. It is not a professional valuation and no certified practising valuer signs it. A certified valuation is prepared and countersigned by a certified practising valuer, and it is the tier built for an ATO position, an SMSF audit or a legal matter.
Can I cancel, and when do I get a refund?
A booking can be cancelled for a full refund at any time before we begin preparing the report. If we accept an order and then cannot deliver it, you get a full refund. Once a report has been delivered there is no refund for change of mind, and none of this limits your rights under the Australian Consumer Law.
Do I need an account?
No. There is no account to create and no password to choose. When you order, we email you a link that belongs to that one order, and the link is your access to the report.
What do you keep about me, and for how long?
Order and report records are kept for seven years after the transaction, because tax law requires it, and are then deleted or de-identified. The privacy policy on this site sets out the full picture: what we collect, who it goes to and how to ask for a copy.
Where do the estimate report's numbers come from?
From recent comparable sales and property market data for your area, weighted by how similar each sale is to your property. The report lists the comparable sales the estimate was built from, so you can see the evidence rather than take a number on faith.